Oztech Return Policy

Buyer must claim for any damage, shortage or errors in shipping within 15 days in writing following delivery to Buyer. Buyer shall have 15 days from the date Buyer receives any products to inspect such products and services for defects and nonconformance and notify Seller in writing of any defects, nonconformance or rejection of such products. Seller will promptly review claim, and either deny claim, or repair or replace (at Seller’s option), any non-conforming material in accordance with applicable Manufacturer’s Warranty. After such 15 days period, Buyer shall be deemed to have irrevocably accepted the Products, if not previously accepted. After such acceptance, Buyer shall have no right to reject the Products for any reason or to revoke acceptance. Buyer hereby agrees that such 15 day period is a reasonable amount of time for such inspection.

If seller accept the buyer claim, then Return Material Authorization (RMA) number must be obtained before returning a good for repair or replace in accordance with manufacturing warranty. Unauthorized returns that has no RMA number will be rejected and returned to buyer at buyer’s expense. All returns may subject to a 25% restocking fee.

The item(s) you are returning must have all original paperwork. If an item was special ordered, overhauled, or serviced for you, the return is subject to the manufacture or shops willing to accept the material back. If the manufacture or shop levies a restocking or handling cost, this amount will be deducted from your credit above our 25% restocking fee.